Cancellation and refunds

Term and cancellation

For subscriptions purchased on the website: The subscription renews automatically. The team administrator can stop the next renewal at any time through My account → Cancel subscription. You receive an on-screen confirmation and retain access until the paid period ends. Cannot log in? Email us from your account address with your team name and cancellation request. Cancellation does not delete your account or data.

For subscriptions purchased on the website: Your statutory rights remain unaffected. As a consumer, after automatic renewal you may cancel with no more than one month’s notice. Want to exercise this right for a prepaid annual subscription? Email us; we end the service within that notice period and refund the unused portion after the end date.

Subscription through Apple

Purchases in the iPhone or iPad app are billed by Apple through your Apple account. The price, currency and monthly or yearly term are shown before confirmation. The subscription grants one selected team access for up to 15 participants; larger teams require a separate request. Access is granted only after purchase verification. One Apple subscription in this subscription group cannot be linked to multiple teams at the same time.

Apple subscriptions renew automatically until cancelled through your Apple subscriptions. Cancel before the renewal date shown by Apple. Access remains until the end of the valid paid period. The website payment cancellation button does not cancel an Apple subscription. Restore purchases checks an existing purchase and does not create a new subscription.

For purchases billed by Apple, you can request a refund from Apple at reportaproblem.apple.com. Apple assesses the request; a refund is not automatically guaranteed. Contact us about the service or your statutory rights. Your statutory consumer rights remain unaffected by this explanation.

Manage Apple subscription

Request a refund from Apple

Apple standard app licence

Withdrawal and refunds

For subscriptions purchased on the website: If you subscribe online as a consumer, you have 14 days to withdraw from conclusion of the contract. Before that period ends, email a clear withdrawal statement to info@yourdartclub.com or send a letter to our registered address. No reason is required. You may use the model form below, but it is not mandatory.

For subscriptions purchased on the website: For a valid withdrawal, we refund within 14 days of receiving your statement, using the same payment method without refund fees. We also stop automatic renewal. Use during the withdrawal period does not remove your right to withdraw; we charge no usage fees for withdrawal within that period. Contact us about incorrect charges or service problems as well; statutory rights to repair, price reduction or refunds remain unaffected.

Model withdrawal form

To: J.G.A. Aerts Holding B.V., Philipsstraat 5m, 3833 LC Leusden, The Netherlands, info@yourdartclub.com. I hereby withdraw from the contract for my YourDartClub subscription. Contract date: … Name: … Address: … Account email: … Team name: … Date: … Signature (only for a letter): …